Privacy Policy

Effective Date: August 27, 2026

Wisconsin Community Veterinary Center dba Shelter From the Storm (“SFTS,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what personal information we collect, how we collect it, how we use and share it, and how you can manage your communication preferences.

1. Information We Collect

We may collect the following types of personal information:

Name and contact information, including mailing address, email address, and telephone or mobile phone number.
Information you provide when contacting us, requesting services, making inquiries, registering for programs, or otherwise communicating with us.
Information related to veterinary services, appointments, animal care, or other services you request.
Payment and transaction information when you make a purchase, donation, or payment, as applicable.
Information submitted through forms on our website.
Website and technical information, such as IP address, browser type, device information, pages visited, and other information collected through cookies or similar technologies.

2. How We Collect Information

We may collect personal information:

Directly from you when you submit forms, contact us, request services, make a donation, or communicate with us.
When you visit or interact with our website.
Through communications by telephone, email, SMS/text messaging, or other communication channels.
From service providers that assist us with operating our website, communications, payment processing, scheduling, or other business functions.

3. How We Use Personal Information

We may use personal information to:

Provide and coordinate veterinary, animal-care, shelter, and related services.
Schedule and manage appointments.
Respond to inquiries and provide customer support.
Process payments, donations, and transactions.
Send requested service-related communications.
Send SMS/text messages when you have provided the required consent.
Provide updates, reminders, notifications, and other communications related to services you request.
Operate, maintain, and improve our website and services.
Protect against fraud, unauthorized activity, or misuse.
Comply with applicable legal and regulatory requirements.

4. SMS/Text Messaging

If you choose to provide your mobile phone number and consent to receive SMS messages from Wisconsin Community Veterinary Center dba Shelter From the Storm, you agree to receive SMS messages from us related to appointments, appointment reminders, veterinary services, animal care, service updates, and other customer-requested communications.

SMS consent and phone numbers will not be shared with any third parties or affiliates for their own marketing purposes.

You can opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or contact us using the contact information provided on our website.

Message and data rates may apply. Messaging frequency may vary.

If you consent to receive SMS from Wisconsin Community Veterinary Center dba Shelter From the Storm, you agree to receive appointments, appointment reminders, veterinary services, animal care, service updates, and other customer-requested SMS messages from us. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit https://www.wicvc.org/privacy-policy to see our privacy policy and terms and conditions.

Consent to receive SMS messages is not a condition of purchasing any goods or services.

5. How We Share Personal Information

We may share personal information with trusted service providers that help us operate our organization, such as providers of website hosting, payment processing, scheduling, communications, technology, and customer-support services.

We may also disclose information when reasonably necessary to comply with applicable law, respond to legal requests, protect our rights or safety, prevent fraud or abuse, or protect the safety of our customers, staff, animals, and organization.

We do not sell personal information.

We do not share SMS consent or mobile phone numbers with third parties or affiliates for their own marketing purposes.

Service providers that process information on our behalf may access personal information only as necessary to provide their contracted services and are expected to protect that information appropriately.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve functionality, and support website security.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmitting or storing information can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, and fulfill other legitimate business purposes.

9. Your Choices and Rights

Depending on applicable law, you may have rights concerning your personal information, including the ability to request access to, correction of, or deletion of certain information.

You may also opt out of SMS communications by replying STOP to an SMS message. You may contact us to request assistance with your communication preferences or personal information.

10. Children's Privacy

Our website and services are not intended to knowingly collect personal information directly from children without appropriate consent. If you believe that a child has provided personal information to us improperly, please contact us so we can review and address the matter.

11. Third-Party Websites

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or applicable requirements. Any updated version will be posted on our website with a revised effective date.

13. Contact Us

If you have questions about this Privacy Policy, your personal information, or our SMS communications, please contact: Wisconsin Community Veterinary Center dba Shelter From the Storm
Website: https://www.wicvc.org